What should I do if my DHL Europlus parcel is damaged?
If your parcel with DHL Europlus has unfortunately been damaged, please notify us as soon as possible so that we can report the damage to DHL in time. In any case, please contact us no later than 4 working days after receiving the parcel. In addition, it is important that we receive photos of the damaged parcel and product.
Gerelateerde vragen
Why are packages to Belgium no longer automatically insured up to €500 as of January 1, 2024?
On which days can DHL Europlus deliver parcels?
Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?
Is my parcel with a destination in the Netherlands automatically insured?
What are the maximum allowed dimensions for a parcel with a destination in the Netherlands?
